Returns Policy

In the event you need to return a product/s please see below for further information:

WHAT can be returned?
We are happy to accept returns on products you may have purchased in error or if you have changed your mind on receiving your order. However, some restrictions do apply, products have to be in their original packaging and in a saleable condition. Special order items, some back orders and food items will not be accepted for return.   

WHEN do items need to be returned by?
Your intention to return items has to be made clear to us within 48 hours of receiving your order after this time returns will be at our discretion. 

WHERE do items need to be returned to?
Items can be returned to our retail store in Rosebery, address on our contact us page.

HOW do customers return items?
Before sending anything to us or returning them in store, please call or email us to receive approval to do so. Once written approval has been given any items you wish to return can either be brought into our store or returned via mail.

SHIPPING for returns?
The cost of return shipping will be the responsibility of the customer. The original shipping rates for the order are non-refundable. Where we deem a return has to be made due to an error on our behalf we will cover the cost of the return.

CREDIT for returns?
Returned items will be refunded to the original payment method at the time of purchase, alternatively, we can provide a credit to be used in store or online with your next purchase. 

Packing materials?
We take every care to ship items with protective packaging where required to ensure they arrive in the same condition they are sent out in. When returning items to us you bear the responsibility for ensuring the items are packed in a way that will minimise the chance of damage in transport. Any items damaged in transit may not be returnable!